Kilat Kilau Auto Spa Privacy Policy

Welcome to the online platform of Kilat Kilau Auto Spa. We are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our online services.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the site, or otherwise when you contact us.

The personal information we collect may include:

Contact Information: Such as your name, phone number, and email address.
Vehicle Information: Details about your vehicle, such as make, model, and license plate number, necessary for providing our auto care services.
Payment Information: If you make bookings or payments through our online platform, we collect necessary payment details.
Service Details: Information related to the specific services you request or receive from us.
Usage Data: Information about how you access and use our site, including your IP address, browser type, device information, pages viewed, and the dates/times of your visits. This data is collected automatically.

How We Collect Information

We collect information in the following ways:

Directly from you: When you fill out forms, make a booking, create an account, or communicate with us directly through our site.
Automatically: As you navigate through our site, we may use cookies and other tracking technologies to collect certain information about your equipment, browsing actions, and patterns.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services, such as managing appointments for services like Exterior Wash & Wax, Interior Vacuuming, and Ceramic Coating Application.
To process transactions and manage payments for our services.
To communicate with you, including responding to your inquiries, sending service confirmations, reminders, and updates about your bookings.
To improve, personalize, and expand our site and services.
To understand and analyze how you use our site.
To develop new products, services, features, and functionality.
To comply with legal obligations.
To prevent fraud and ensure the security of our services.

Legal Basis for Processing Personal Data

Under data protection laws, we rely on specific legal bases to process your personal data:

Performance of a Contract: We process your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., processing your booking and providing car wash services).
Legitimate Interests: We may process your data for our legitimate interests, such as improving our services, marketing our services, or for administrative purposes, provided that these interests do not override your fundamental rights and freedoms.
Consent: We may process your data based on your explicit consent for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
Legal Obligation: We may process your data where it is necessary to comply with a legal obligation.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties who provide services on our behalf, such as payment processing, website hosting, data analysis, and customer service. These third parties are contractually bound to protect your information and only use it for the purposes for which it was disclosed. We may also disclose your information if required by law, in response to a court order, or to protect our rights or the safety of others.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure. Although we do our best to protect your personal information, transmission of personal information to and from our site is at your own risk.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose for which it was collected.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us in writing at the address provided below. We will respond to your request in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, or include relevant details here).

Children's Privacy

Our site is not intended for children, and we do not knowingly collect data from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated date and will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

Contact Us

If you have questions or comments about this privacy policy, or wish to exercise your data protection rights, please contact us in writing at:

Kilat Kilau Auto Spa
28 Jalan PJU 5/20A,
Dataran Sunway,
Petaling Jaya, Selangor,
47810, Malaysia